If you have a prepaid text plan, you may have run out of SMS credits. Please call your carrier to resolve this problem. Otherwise, you may have blocked text messages from Amazon. If you have a USA phone number, please text 'RESUME' to 77418 to enable text messaging from Amazon. If you have a Canadian phone number, please text 'RESUME' to 262966 to enable text messaging from Amazon.Īlso, it's possible that your mobile carrier has blocked Amazon's text messages. Please call your carrier to unblock text messages.įirst, check your spam folder and confirm your inbox is not full. Next, check if sender is blocked in your email preferences. It is also possible that your Internet Service Provider has blocked Amazon’s emails. In this case, please call your provider to unblock messages. Otherwise confirm that your email address in your profile is correct. Why do I need to enter a verification code each time I log in from the same device? Codes expire every 5 minutes, but you can always request a new code. This is for added security to protect your information. Click the "Remember this device" checkbox to skip code verification for 30 days. Don't select this option if you are using a public computer or a device that isn't yours.
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